SHIPPING INFORMATION PAGE:
We use UPS, Fedex and USPS for U.S. orders and have now partnered up with GlobalShopex for international order processing.THE FREE SHIPPING OPTION OFFERED ON CERTAIN ITEMS, IS FOR SHIPPING IN THE CONTINENTAL U.S. ONLY.
Orders are processed as they come in and shipped within 48 hours or less, not including weekends and holidays. If something is not available and/or cannot be drop shipped, the customer is notified via email or phone. If you are a customer in Florida, you will usually receive your order within 24-48 hours of shipping so there is no need to choose Next Day, 2nd Day nor 3 Day Select. Please note that the cutoff time for same day shipping is 2:30pm EST.
Any orders that come in after this time will be processed the next business day regardless of the shipping option chosen.
Please keep in mind that Next Day and 2nd Day Services from either Fedex or UPS, DO NOT deliver on weekends. Anything ordered via 2nd day on Thursday will be delivered the following Monday. Anything ordered via Next Day on Friday, will be delivered the following Monday. Same day Shipping Cut off time of 2:30pm EST also applies to these scenarios.
Orders in which the shipping address is different from the credit card billing address, will require extra verification. This may delay shipping by several days. International credit cards are accepted but will also require extra verification. We may contact you via email requesting additional information in order to verify your identity. This may delay shipping, so please be aware of this policy when placing your orders.Please note that for security reasons, all orders over $99.00 will require signature verification for delivery. Please take this into consideration when placing your orders.To make sure your order goes out on time, please make sure your credit card billing address is entered correctly. Any order with a mismatch on the billing address is flagged and taken out of processing until the customer is contacted and address is verified. This can take several days if the customer is not available or does not respond right away. If we do not get a response from a customer within 10 days, we cancel the order and issue a refund.SHIPPING TRANSIT TIMES
UPS/Fedex/USPS shipping times depend on the service requested and the state where item(s) are shipping to. Please note that the day of shipping as well as weekends and holidays, do not count as one of the days in transit.
We do not offer Saturday delivery due to the high cost. Any order requesting Next Day shipping which is placed on a Friday, will be delivered on Monday. Any order requesting Next Day shipping placed before a Holiday will be delivered the next business day after the Holiday.
Please see the ESTIMATED
transit times for UPS and Fedex Ground shipping on the maps below. Please note that transit times for Ground services for UPS, FedEx , USPS Priority Mail and USPS First Class Mail are NOT
guaranteed. USPS First Class Service(standard shipping) has a transit time of 1-10 days depending on the destination. USPS Priority Shipping has a transit time of 1-5 days depending on the destination. If you need something delivered by a specific date, we highly recommend you use a next day, second day or third day services.
While we strive to get your orders to you as fast as possible, please understand that once we hand the orders to the freight carriers, we cannot control the speed of delivery.
We offer Fedex and USPS services for all International Orders. The transit times depends on the country and the service requested. Please note that certain shipping services may not be available in all countries.
PLEASE NOTE THAT TAXES, DUTIES AND/OR FEES CHARGES BY YOUR COUNTRY ARE NOT INCLUDED IN THE COSTS GENERATED BY OUR WEBSITE. CUSTOMERS ARE RESPONSIBLE TO PAY THESE IN THEIR RESPECTIVE COUNTRIES. If in doubt, please check with your customs department prior to ordering.
ALSO NOTE THAT IT IS THE CUSTOMERS RESPONSIBILITY TO MAKE SURE THAT THE ITEM(S) THEY ARE ORDERING ARE ALLOWED INTO THEIR RESPECTIVE COUNTRIES. IN CASE AN ITEM IS RETURNED BECAUSE OF A CUSTOMS ISSUE, THE
RETURN SHIPPING COST WILL BE DEDUCTED FROM THE REFUND.
We accept all major credit cards as well as Paypal, wire transfers, cashier's checks and money orders. In order to pay with anything other than credit cards and paypal, please call our customer service number at 877-425-5838 and speak to a customer service rep.
For International orders, only Paypal is accepted. For security reasons, the address registered in the Paypal account must be the shipping address that is used.
CREDIT CARD VERIFICATION
In order to protect our customers and ourselves from fraud, any order that is shipping to an address other than the actual billing address of the credit card being used, will be flagged for verification. This will consist of phone and id verification. The verification process may delay shipping for an extra 24-48 hours. If you would like your order shipped as soon as possible, we highly recommend shipping to the same address as the credit card.
REFUND & RETURNS POLICIES:
We are constantly looking for ways to improve our customer service and satisfaction. We stand behind all of the products we sell and offer a 30 day money back guarantee on our products. See below for details.
30 day Money back Guarantee and Return policy on all unused/unopened products(certain restrictions and exclusions apply).
If you wish to return an item within 30 days of receiving, please write to us at firstname.lastname@example.org or call us to receive an RA #. This RA # must be clearly written on the return package. Once item is received by us, we will issue a refund to whichever method of payment was used for the original purchase. We issue refunds for the original purchase price less any shipping charges that may apply. If the item(s) being returned had free shipping, a fee of $3-$8 will be deducted from your refund. This covers our original shipping costs. The exact amount to be deducted is determined by the item being returned. You must receive an RA # before returning product. Merchandise returned without RA numbers will not be accepted and customers will not receive refunds for these. Items must be returned in original manufacturer packaging, new, unused, unmarked and in re-sellable condition in order to receive a credit.
If you used GlobalShopex for shipping your order, you must contact them in order to schedule the return. Please see our Shipping page for GlobalShopex phone numbers.
There will be NO RETURNS AFTER 30 DAYS ON ANY PRODUCT.
ALSO, THERE ARE NO RETURNS ON SPECIAL ORDER ITEMS, PRESCRIPTION DRUGS, PRODUCTS REQUIRING REFRIGERATION AS WELL AS ELECTRONIC EQUIPMENT SUCH AS ELECTROJACS, ULTRASOUNDS, CATTLE WEIGHING SYSTEMS, NEBULIZERS, MICROSCOPES, MICROCHIP READERS AND X-RAY UNITS.
Please note that the customer is responsible for all taxes and duties on all international orders. Customers are also responsible for making sure the ordered product(s) is allowed into their respective countries. If a product is returned due customs issues, the customer will be responsible for any return freight incurred.
Damaged Products must be reported to carriers and All Veterinary Supply within 72 hours of receiving: UPS:800-742-5877, FedEx:800-Go-FEDEX. and All Veterinary Supply 305-599-6125.
Incomplete/Incorrect orders must be reported to All Veterinary Supply at email@example.com or 305-599-6125 within 48 hours of delivery.
Please allow 7-14 days for credits to appear on your credit card or paypal account. Credit for returned items will be issued for the product cost only. Original shipping costs are NON-REFUNDABLE.