Website(s): www.allvetsupply.com, www.allvet.net, www.allvet.org, or www.store.allvet.org
9:00am to 5:00pm EST.
We only carry quality products made in the USA by all the major manufacturers and laboratories. When you buy from us you can feel confident that you are buying quality products and a getting a great price.
We use UPS, Fedex and USPS for U.S. orders and Fedex for International orders. We also use several freight forwarders for large international orders. For large international orders, a freight quote will be prepared by one of customer service reps.
Orders are processed as they come in and usually ship within 48 hours(not including weekends and holidays). If something is not available and/or cannot be drop shipped, the customer is notified via email or phone. If you are a customer in Florida you will receive your order within 24 hours of shipping so there is no need to choose Next Day, 2nd Day nor 3 Day Select.
UPS/Fedex/USPS shipping times depend on the service requested and the state where item(s) are shipping to. Please note that the day of shipping as well as weekends and holidays, do not count as one of the days in transit.
Refund, Returns and Cancellation Policies:
We are constantly looking for ways to improve our customer service and satisfaction. We stand behind all of the products we sell and offer a 30 day money back guarantee on our products. See below for details.30 day Money back Guarantee and Return policy on all unused products.
If you wish to return an item within 30 days of receiving, please write to us at firstname.lastname@example.org or call us to receive an RA #. We will credit your card account (less shipping) after we have received the returned merchandise. You must receive an RA # before returning product. Merchandise returned without RA numbers will not be accepted. Items must be returned in original manufacturer packaging, new/unused, and in re-sellable condition in order to receive a credit. There will be NO RETURNS AFTER 30 DAYS ON ANY PRODUCT. ALSO, THERE ARE NO RETURNS ON SPECIAL ORDER ITEMS, PRESCRIPTION DRUGS, PRODUCTS REQUIRING REFRIGERATION AND ELECTRONIC EQUIPMENT.
Damaged Products must be reported to carriers and All Veterinary Supply within 72 hours of receiving: UPS:800-742-5877, FedEx:800-Go-FEDEX. and All Veterinary Supply 305-599-6125.
Incomplete/Incorrect orders must be reported to All Veterinary Supply at email@example.com or 305-599-6125 within 48 hours of delivery.
International orders can be placed through our website. However, if they are large in quantity it is better to contact us at 877-425-5838
and request an international freight quote. By doing this our customer reps may be able to get a cheaper shipping option through several international freight forwarders. Please note that all international orders over $150.00 require a wire transfer as method of payment. It is the receiver's/customer's responsibility to be aware of any customs restrictions when purchasing our products. Customer is also responsible for paying all local import taxes and/or local brokerage fees in their respective countries. Our website and representatives only quote the actual freight cost. Taxes, import duties and brokerage fees are not calculated. Customer is responsible for any item confiscated by their country's customs department.
Why Register an Account with us?
Registration has its benefits:
• Place an order in just a few clicks, without having to re- enter your shipping information and other details each time you shop.
• Easily track your order status and history.
• Use your existing account with one of the following providers: Yahoo! Google or AOL.
• Easy and quick re-order.